Maybe you caught them on a bad day. They were extremely helpful and eager to show me anything I wanted to look at--and did--and that was before my wife said she wanted to buy a rifle. I thought their prices were decent for a storefront operation and their selection is excellent. I am pretty critical of rude behavior among sales people in gunshops. In fact I was asked to leave the On Target store in Murfreesboro when I said that it seemed like it was a 'pain in the ***' for the sales guy to show me anything. And I put up with a lot of crap usually before I say anything. Anyway I would give the Outpost a thumbs up. Plateau Hunter