Remington Primers CS call

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infoman jr.":lrs508t5 said:
Hunter 257W":lrs508t5 said:
WIP should be normally processed product that's just not all the way through the manufacturing process, not damaged product?! Sounds like they took some ammo off the Non-Conforming product rack that was awaiting a decision from the Quality department whether or not to Scrap it? That's sorry customer service for sure to send you defective ammo as amends for defective primers! :shock:
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You would be incorrect.
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Incorrect in what way? Dented cases can't be corrected in any way except to fire the ammo to make them conform to the chamber of a firearm. Once you do that, they can't be sold as new product, therefore no normal manufacturing process can convert a lube dented case to a finished product for sale. That would categorize this ammo as non-conforming product. Maybe "Non-conforming product awaiting a decision" even. They may call it "WIP" but that's not correct manufacturing lingo. Not in the aerospace industry at least.
 
MUP":21ll3k2t said:
infoman jr.":21ll3k2t said:
MUP":21ll3k2t said:
Well, I settled for some ammo to replace the primers, and the ammo arrived today. The invoice said the ammo was from the wip rack, and for those who don't know what that means it's Work in Progress. I opened each box to inspect, and sure enough, this ammo was sure a work in progress. The first one I pulled from the carton had a dent(lube dent maybe) in the case. And I've found a few more from each box that are dented. You can draw your own conclusions about their CS, but I guess this is par for the course along with the primers.
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Give them a call back. I've bought and shot WIP ammo, and usually it's in good shape, but that's unacceptable. I'm embarrassed.
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Call back was answered, and rec'd well by management Infoman. Top quality ammo is on the way for replacement. ;)
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Sounds good. Having said all this however, I wouldn't hesitate to use the dented case ammo. It's really no different than if you had a wildcat and were fire-forming the cases for the 1st time. While those dents make Remington look bad, the really shouldn't hurt a thing performance wise.
 
It isn't the dent itself that is the problem here, at least not for me. I would not expect dented ammo from a major manufacturer, even seconds which is what these are. It makes you wonder if anything else got skipped in the build and QC of these rounds.


And yep, I have personally loaded and fired rounds dented just like these. But I loaded them and yes the intent was to fire form the case. And any brass that does not fire form goes in the recycle box.
 
Those were my thoughts as well Dave. I'm sure most, if not all the cases would likely fire form, but they were supposed to be in replacement of new items purchased that were defective, and I would expect them to put their best product in that slot as well. Anyway, the management has assured me that top quality replacement ammo is on the way.
 
Yes, i have never heard of sending non-conforming product to a customer as amends for defective products already in the customer's hands. That is a bit odd! ::)
 
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WIP ammo is not ammo that would be sent to stores to sell. It is usually sold to employees at a reduced cost. Typically, it contains cosmetic or packaging damage. I've been in the room where this stuff is stored and bought some myself, but it is disappointing that it was used in a situation such as this.
 
Update: I just rec'd the top of the line replacement ammo from Remington. Two boxes of their Premiere AccuTip SECONDS. Small dents in about half of the cases. Usable tho for shooting then reloading.
 
Maybe you should give them a call and make an offer on the excessive sizing lube they seem to have! :)

You must have enemies at Remington, MUP!!!
 
As many thousands of dollars I've spent on their products over the years you'd think they'd have my picture on the wall at HQ! :D
 
MUP":8hxfp150 said:
As many thousands of dollars I've spent on their products over the years you'd think they'd have my picture on the wall at HQ! :D
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I could print the pic in your signature and hang it in my cubicle?
 
And that rifle was brand new at the time. I had just sighted it in to use b/c my ol Mod 742 30-06 had started to jam. So after killing my best and biggest buck to date, I just had to keep the 710 too. :)
 
MUP":giq9suhz said:
And that rifle was brand new at the time. I had just sighted it in to use b/c my ol Mod 742 30-06 had started to jam. So after killing my best and biggest buck to date, I just had to keep the 710 too. :)
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I have a 742 Woodsmaster in 30-06 which was Infoman's deer rifle. That's about as American as it gets. 8-)
 
Dang skippy it is. I still have my Dad's dark walnut 742, also in 30-06. I took it out of the safe in 2010 to just kill a deer with it. I ended up killing a nice 8 pt, on Thanksgiving Day, and it had a double throat patch as well. VERY special day.
 

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