Midway USA......lost a customer

[urdubob]

I don't complain much about prices or availability of items.. what gets my goat is small print and gotcha charges. Buy it or don't is my motto. I was sent a coupon code for $35.00 off. I put together an order for about $350.00 went on the computer and the code was denied. So I shopped around and ordered my items form another company. A few days passed and I received an email from Midway USA asking if i had a problem placing my order. I explained in a series of 3-4 emails what happened. They urged me to place my order again so I came up with a new order. I tried it again the computer would not accept the code for the discount. I called this morning and got a customer service rep who said what I ordered did not qualify because it was on sale.

I went back to the email that had the coupon code and after clicking three different links. I came to a tiny little aster-ex that stated valid for regularly priced items. I think it is deceptive and petty for for them to hide this info in the small print.

Why can't people be straight shooters and not hide this info.
I called and told them to remove me from the email and catalog list.

Larry Potterfield is not the man he represents himself in the commercials if he has to hide behind a bunch of small print.

I shot him an email ...I know he will ignore it, but if we all deal with deception like this ...maybe it will change.

Urdubob

 

[Baxter83]

I haven't seen too many coupons that are good toward sale items, but I rarely use coupons...

 

[urdubob]

I understand about the sale and clearance items...but put it in big print for my 50 year old eyes. I don' think I should have to click three different pages to find that out.

Plus, they contacted me and told me to try and order again!
I was going to let it go until then.

 

[Rubberduck270]

I've always had smooth transactions with Midway, never used any coupons though.

They can't pay you money to take an item off their hand!!!

I've bought stuff from Cabela's before and used coupons on items in the Bargain Cave. Some of the deals I've gotten, such as the $45 coat and bibs combo of last fall, they couldn't have made much on them.

 

[Baxter83]

I understand about the sale and clearance items...but put it in big print for my 50 year old eyes. I don' think I should have to click three different pages to find that out.

I can understand this. Even the best of eyes won't notice the fine print crap that lists all the stipulations...

That's a shady marketing technique that's been going on for a long time though. :/

 

[urdubob]

I Have never had a Problem with Cabelas

 

[urdubob]

This is what I wrote Larry this morning:

"Sir,

Respectfully, why do you even offer a coupon code to celebrate your 35 years in business if when a customer attempts to use it it is denied. I can't say much good. I was able to find out that the "small print said not valid for discounted or sale items". Hey you have a multimillion dollar business and I do appreciate what you do for the shooting sports. I just feel that it is time for me to shop places that don't rely on small print to ding the customer out of a few more cents. How about you be the guy you represent on your commercials and ads. I think Respect along with success feels better in the long run... how about you.


Respectfully

XXXXXXXXXXX

PS: I called to have my name taken off your customer list...your folks don't seem to know how to work if its not on the script."


Urdubob

 

[pcrc]

I have started using Graf's. Better prices and same service.

 

[rdl65]

I have started using Graf's. Better prices and same service.

+1 for Grafs, they have decent prices and 5.95 shipping.

 

[W C]

Midway's shipping charges have always been hard for me to justify. I like Graf's and MidSouth Shooters Supply

 

[Andy S.]

Midway's shipping charges have always been hard for me to justify.

x2. By far, my biggest gripe with Midway.

 

[mr.big]

I get most my stuff from powder valley,,haz mat still sux

 

[TheAirMan]

Midway shipping is high. However, they do get it out quick and them seem to pack it better than most other places I've used.

 

[DaveB]

I stopped Midway spending a long time ago. I keep a spreadsheet of bullets, powder, primers, brass, prices, vendors, and actual shipping charges.

Graf's is the winner although Powder Valley is a very good spot for powder & Primers. Sportsmans Pro Shop is the Nosler blem vendor and you cannot beat their price. I bought accubonds for less than half of what everyone else was asking, Partitions almost as good.

Midsouth is out of the game because of the Sales tax, although their shipping is so fast it is literally unreal. They still get some of my business just for that reason.

 

[Wildcat]

Cabelas, Bass Pro, MidWay, Sportsman's Guide, Sportsman's warehouse ALL have rules that coupons cannot be used with sales or clearance items. I've seen them all over the years and I do not blame them. By the way, Sears, JC Penny, Lowe's, Home Depot, all have the same rules when it comes to coupons.

Maybe it's because of where I live but every time I place an order from Midways before 4:00PM my time it's at my door by 10:00AM the very next day. Nobody can beat that speed in an order except an overnight order that cost extra.

 

[treefarmer]

I've had good success with Midway. They are also a big supporter of the NRA. Shipping will always be a problem so we all need to do our home work on the total cost. I have noticed on the coupons I had there is a note about sale items so I haven't used them. The limitations should be easily seen. I'm glad you let them know what happened so they can improve their coupons.

 

[Andy S.]

They are also a big supporter of the NRA.

Very true. I typically round up my orders and put the extra .75 or so in their NRA Round-Up Fund.

 

[fairchaser]

I Have never had a Problem with Cabelas

Ditto, I often use a free shipping coupon or $20 off on sale items and use my cabelas points to knock the price down to nothing. Cabelas is great.

 

[jakeway]

Your complaint sounds pretty picky to me. I consider Midway to be one of the finest Customer Service companies of any kind, and they get most of my gun-related business.

 

[urdubob]

Your complaint sounds pretty picky to me. I consider Midway to be one of the finest Customer Service companies of any kind, and they get most of my gun-related business.

Good for you...but I don't have to shop with them....as for picky are you absolutely certain you know what happened or are you just basing your decision on your experiences.



urdubob

 

[280longshot]

I also agree, I have never seen where coupons apply to a sale item. That being said I have never had a problem with midway, great customer service. One thing to consider is though Larry does contribute alot of money to the NRA!!!!!!!

 

[280longshot]

Not sure what it means other than being a super big sponsor. The NRA named Midwayusa to be the offical sponsor of the NRA Annual meetings and exhibits for 3 consecutive years!!!!!

 

[Wildcat]

Your complaint sounds pretty picky to me. I consider Midway to be one of the finest Customer Service companies of any kind, and they get most of my gun-related business.

Good for you...but I don't have to shop with them....as for picky are you absolutely certain you know what happened or are you just basing your decision on your experiences.



urdubob

We are basing what we are posting around what you said about your problem with Midway plus we are posting what we've had with Midway and others.

 

[jakeway]

No offense meant, but putting disclaimers on coupons is common practice.

 

[Boone 58]

I use them quiet a bit.....my only complaint is that i waited 2 months for a CVA accura V2 before getting it and of the last 3 purchases i believe 2 of the 3 were on back order. Since i wasnt in a hurry on any of these items i didnt worry about it. The price on the V2 at the time was the best i had found anywhere.....so i waited.
other than that i dont have an issue with them.....however i agree with you totally that the disclaimers should be in plain print and no freaking gimmicks!!!!!!!!!!!!!
If they really had wanted to make it right and reclaim your business then they would have wiaved that little bitty teeny weeny itsy bitsy discliamer and made you a happy camper.....i would have. :)

 

[m411b]

Not much of a complaint in my eyes! As soon as you go to your cart to check and make sure you have everything you want to order, it shows you that you can't use your coupon towards sale items! No BIG print needed, it's right there in [color:#FF0000]RED[/color] lettering. Never in 35 years of buying things from anywhere have I ever been able to use a coupon on sale items. Seems a common since thing to me..

Midway is one of the most straight forward companies to deal with! Not shopping there anymore and starting a "Bash" thread over you not being able to read the screen, or not reading thoroughly is not very viable IMHO..

Doesn't sound like a Midway USA problem to me. ;)

 

[Homebrewer]

You will forget all about shipping and sale items when Obama starts a National sales tax on internet items! It's coming!!!!

 

[meat hunter]

I Have never had a Problem with Cabelas

Cabela's coupons are good for anything they sell. Sale or not. I had a coupon and gift certificate and some points saved up a couple months ago. Got me a $250 scope that was on sale delivered to my house for $37. ;)

I quit Midway a couple years ago because of their deceptive sales practices. A word to the wise if you are still a Midway fan. Don't order anything they have on sale if they don't have it in stock. They will lie to you and weasel out everytime.

 

[remke]

I like Midway myself. I have had no problems with using them with and without cupons. But I love Midsouth

 

[remke]

I like Midway myself. I have had no problems with using them with and without cupons. But I love Midsouth