Extremely poor customer service * UPDATE **

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Treestand Troubadour

Treestand Troubadour

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Joined
Nov 11, 2011
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796
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Carter County
Re: Extremely poor customer service

I hate hearing that. Pretty good way to shoot your self in the foot when you have repeat customers and treat them like that. I hope they make it right with you
 
Re: Extremely poor customer service

Eric Kilby":3t7g6jno said:
Ordered some deer crossing archery arrows to use for this hunting season because i had great experience with them couple years ago well this time was the EXACT opposite out of 12 arrows 7 are not usable! 3 have reflective wraps that are peeled/ripped and 4 arrows have blazer vanes that are not glued completely. . I understand they pump these arrows out so some bad apples can make it past quality.

What is worst yet is i have sent 2 emails, a post to their Facebook and finally a review on their Facebook page all spread out over a week and a half and still have NOT received a reply back to anything.. i gave them adequate time imo to respond ( they continue to post stuff on facebook so they had to see it ) the last time i dealt with this company all my question was responded to within hours and all arrows i received was perfect so i have recommended them time and time again but not anymore they have went downhill apparently bad
Click to expand...
Sorry to hear this. I've been on their staff for almost 2 years now....if you will let me help you pm me your info and I will contact owner to see what can be done....
 
Re: Extremely poor customer service

Eric I found your fb review and tagged the owner in it....hope this helps....I'm still available through pm or message me on fb.....Jim
 
Glad to hear the company took care of you and hats off to lazyhubby70 for intervening and helping you get things straightened out. Good folks around here.
 
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