You're correct; I've already spoken with Harvest Archery (where I bought it) and sent them pics. Taking it to them as soon as I get off work. Doc has always been great to deal with, and I have no doubt that this time will be the same.Elite stands behind their bows. I would contact them and or go talk to the shop were you bought it. Would not buy a new string until it's looked at by someone that is knowledgeable.