Mrs. TAFKAP and I started a LeCreuset enameled cast iron collection early on in our marriage. It started with a frying pan purchased at the outlet store in Miramar Beach, FL and has grown to a few pieces. One of our most prized (and heavily used) one is a 6.75 Quart Dutch oven. A couple weeks ago, I was cleaning it, and noticed a pea-sized chunk missing out of the dead center of the enamel coating. Well crap!
So I checked online, they're warrantied for life, so I started the claim process that night around 11:00. I had an email the next day from someone asking for more pictures, and the entire process was settled that day. Turns out, the pot was overheated and that was the source of the damage. Their response was basically, "you screwed it up, here's why, but we'll send you a replacement anyway". He said pick a color, and I'll get it out to you. It took less than a week.
I know their stuff is ungodly expensive, but it's quality cookwear, and they definitely stand behind it. Buying from an outlet is the best way of getting LeCreuset.
So I checked online, they're warrantied for life, so I started the claim process that night around 11:00. I had an email the next day from someone asking for more pictures, and the entire process was settled that day. Turns out, the pot was overheated and that was the source of the damage. Their response was basically, "you screwed it up, here's why, but we'll send you a replacement anyway". He said pick a color, and I'll get it out to you. It took less than a week.
I know their stuff is ungodly expensive, but it's quality cookwear, and they definitely stand behind it. Buying from an outlet is the best way of getting LeCreuset.
