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#3543097 - 01/12/14 12:37 PM Foxpro Customer service!
Hardwoodmaterials
6 Point


Registered: 09/14/11
Posts: 533
Loc: Hohenwald,Tn

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I had an issue with my Foxpro caller popping and squeeling while it was running. I emailed Foxpro this morning around 8am (SUNDAY) and had a reply within an hour! They told me it was probably some corrupt sound files and gave me step by step instructions on how to check it. After reinstalling the files it is back to working like a champ and crystal clear! I still can't believe I got a reply from any company on a SUNDAY! \:D
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#3543323 - 01/12/14 04:00 PM Re: Foxpro Customer service! [Re: Hardwoodmaterials]
KPH
10 Point


Registered: 08/06/05
Posts: 3158
Loc: Hendersonville Tenn

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They do seem like some good people. I had a couple of questions last week about mine and they answered right off even took extra time to make sure I got it.
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#3543540 - 01/12/14 06:08 PM Re: Foxpro Customer service! [Re: KPH]
Critter gitter
Spike


Registered: 01/07/14
Posts: 24
Loc: Tn, USA

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Same here just got an email bout 30 min ago I've been dealing with foxpro for a while now and as far as I'm concerned there the best there is
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#3543602 - 01/12/14 06:46 PM Re: Foxpro Customer service! [Re: Critter gitter]
stickler
8 Point


Registered: 08/14/08
Posts: 1789
Loc: Seymour TN

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they have always been great on customer service. I ordered 16 sounds from them and the disc they sent me didnt work. I called them told them and they told me they would send me another disk and told me to pick 16 more sounds and they would send those free of charge.
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#3546529 - 01/14/14 04:58 PM Re: Foxpro Customer service! [Re: stickler]
Copes
6 Point


Registered: 11/06/05
Posts: 966
Loc: Lincoln County

Offline
sent my caller in with a remote issue that wasn't covered under a warranty. They replaced the remote board and even repaired the connection which I broke . cost me nothing other then shipping it and they had it back in less then a week.

Edited by Copes (01/14/14 04:58 PM)
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Most people say they have never.... But would they If given that chance....

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#3548407 - 01/15/14 10:32 PM Re: Foxpro Customer service! [Re: Copes]
Inkstainz
12 Point


Registered: 08/23/12
Posts: 7371
Loc: Memphis, Tennessee

content Online
Fox pro sounds like good people who understand that good customer service pays for itself in word of mouth advertising
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#3548671 - 01/16/14 08:30 AM Re: Foxpro Customer service! [Re: Inkstainz]
Grizzly Johnson
Turkey Forum Police
16 Point


Registered: 10/07/08
Posts: 14718
Loc: Tennessee

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 Originally Posted By: Inkstainz
Fox pro sounds like good people who understand that good customer service pays for itself in word of mouth advertising


There is a FoxPro guy that hangs out on Predator Masters forums.... from what I have seen, he always answers questions and takes care of issues asap..... Seems they are very in tune with customer needs and satisfaction!!

To me, that is good business and how one should be run.
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