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#3314867 - 08/07/13 01:51 PM Ruger Customer Service
4 Point

Registered: 08/17/12
Posts: 400
Loc: Tennesssee, US

I committed a cardinal sin.. I stripped the mounting screws on my Ruger 10/22 (aluminum receiver). \:\( Sent to Ruger.. they had to scrap it and send me a new one.

The bad news is.. it cost me 30 shipping.. and they are going to have to send it to an FFL (new serial #) which costs me another 25..

The good news is.. they upgraded me to the 10/22 takedown for only 37$ more.. The total cost is still about 1/3rd of the cost of a new rifle but I can't complain.. especially on a mistake I made!

They received my gun on Monday and called me back today with the takedown ready to ship to an FFL. Not bad at all!!

#3315357 - 08/07/13 09:31 PM Re: Ruger Customer Service [Re: BirdDog123]
1 good shot
10 Point

Registered: 09/05/09
Posts: 2580
Loc: memphis

the grip cap (read plastic) on my frontier broke and i called them to get a new (buy) one and they sent me a steel one free of charge
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