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#3244035 - 05/10/13 10:01 PM Comcast.....the final straw!
Mag
8 Point


Registered: 11/12/07
Posts: 1999
Loc: Hendersonville

Offline
So angry now I could spit. We've been having on and off issues with our internet and cable going out during the day. Wife sets up an appointment for a technician to come out and is told he will be there sometime today by 7 pm. Well you probably know where this is headed....at 7:10 pm no show. I call and am told he's on the way give him till 8. At 8:20 I call again and am told he'll be there by 9. Again, no one by 9 and then I'm told you're on the schedule for sometime today...here it is after 10 pm and nothing. If someone shows now there will big problems! Anyone out there use AT&T? I think that's my only option for an internet / cable service.
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#3244038 - 05/10/13 10:03 PM Re: Comcast.....the final straw! [Re: Mag]
TNDeerGuy
12 Point


Registered: 11/28/06
Posts: 6170
Loc: Old Hickory/Mt.Juliet, TN

Offline
No doubt they suck, but don't they offer some type of on-time promise or a break on your bill?
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#3244043 - 05/10/13 10:07 PM Re: Comcast.....the final straw! [Re: TNDeerGuy]
Mag
8 Point


Registered: 11/12/07
Posts: 1999
Loc: Hendersonville

Offline
I was offered $25 off the bill but they're broken somewhere, too many problems. My wife is asking for a supervisor now.....oh this will be good.
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#3244052 - 05/10/13 10:13 PM Re: Comcast.....the final straw! [Re: Mag]
jos3ywales
14 Point


Registered: 10/02/09
Posts: 7555
Loc: Norris Dam

Offline
went through the same thing I went off they showed up 2 hours late ended up with 30 $ off my bill best thing I did though because they keep raieing there prices was cancelled all of mine and turned the boxes in for a week. After a week I went back and told them I was a new cust. and wanted the triple play package but I would install it my self got the boxes modem everything brought it back home installed it. my bill before had gone up to 180 bucks a month. After this even though I had to do without for a week I got the triple play for a 100$ a month gauranteed for 2 years
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Are you gonna pull those pistols or whistle Dixie?

"Let God in he will save you all you have to do is ask"

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#3244064 - 05/10/13 10:28 PM Re: Comcast.....the final straw! [Re: jos3ywales]
SCAT
6 Point


Registered: 08/10/12
Posts: 754
Loc: ANDERSON CO.

Offline
My wife and I can't even think of calling Comcast without our blood pressure skyrocketing. Every time it is a goat rodeo with them. They have got us by the nads and they know it. We like the tv programming and the internet service is hard to beat. The part that gripes my tail is that we now have to have a box at every tv. That's BS. Not so long ago we bought digital tv's that don't work with comcast because they now encode the tv signals to require the use of their decoder box.

Satellite offers other problems such as loss of signal when a storm is coming, etc. Been there and it got old quick.
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She told me if I go hunting one more time she's gonna leave me......I'm gonna miss her...

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#3244100 - 05/11/13 12:18 AM Re: Comcast.....the final straw! [Re: SCAT]
lung-buster
10 Point


Registered: 09/16/08
Posts: 3201
Loc: Southern Middle Tn

Offline
I've not had any problems with AT&T. My wireless router crapped out once and a tech replaced it the next day and got me a better wireless one at no charge.
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#3244104 - 05/11/13 12:55 AM Re: Comcast.....the final straw! [Re: lung-buster]
Vermin93
12 Point


Registered: 12/11/10
Posts: 6400
Loc: Dallas, TX & Signal Mtn, TN

Offline
All of the big communication service providers are awful at one time or another. You should definitely switch to AT&T, though. Their U-Verse triple play service runs on a lot of my employer's equipment!
_________________________
"Florida State blew the coverage and they got rewarded for it. Coach Brian Kelly

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#3244285 - 05/11/13 12:22 PM Re: Comcast.....the final straw! [Re: Vermin93]
sgtwebb1
16 Point


Registered: 08/06/00
Posts: 10254
Loc: Ooltewah/Harrison TN, USA

Offline
If all I had to choose from was Comcast and a kid with cans and string, I'd stock up on string.
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#3244287 - 05/11/13 12:26 PM Re: Comcast.....the final straw! [Re: sgtwebb1]
Camp David
12 Point


Registered: 05/31/03
Posts: 5283
Loc: TN

Offline
I dumped them about a month ago. Enjoyed doing it too.

BTW, they did offer me free premium package and a reduced rate for a year and mentioned the possibility of monetary compensation for my troubles. I told them to stick it.
_________________________
Why are we trying so hard to develop artificial intelligence when we should be trying to cure natural stupidity.

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#3244456 - 05/11/13 06:52 PM Re: Comcast.....the final straw! [Re: Camp David]
BlackBelt
10 Point


Registered: 08/09/08
Posts: 3296
Loc: SouthWest TN

Offline
I switched from Comcast to AT&T U-Verse. It took a week or so to get everything going, but haven't had a problem since.
And I certainly haven't missed putting up with Comcasts Customer Service...and being on hold on the phone with them for 1 hour and 20 minutes...

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#3244473 - 05/11/13 07:06 PM Re: Comcast.....the final straw! [Re: BlackBelt]
Deer Assassin
Non-Typical


Registered: 08/01/03
Posts: 88400
Loc: Kingston Springs

Offline
they suck
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#3244713 - 05/12/13 07:56 AM Re: Comcast.....the final straw! [Re: Deer Assassin]
Mag
8 Point


Registered: 11/12/07
Posts: 1999
Loc: Hendersonville

Offline
....so here's the latest, Wife ends up speaking with a Supervisor locally who does some research and finds out someone only had one job to dispatch for the day and obviously didn't do it. Sends a "heated" internal e-mail telling them to make sure someone calls us and shows up by 10am Saturday. As expected no one does. Wife calls again and gets the runaround. At 3pm the local guy "Ashley" calls back to check and is stunned that no one called or showed and now he looks like a liar...now he is ticked off.
As Camp David said above he gave us some premium channels for free and $25 off bill for a year but I'm seriously looking at AT&T now.


Edited by Mag (05/12/13 07:57 AM)

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#3244775 - 05/12/13 09:47 AM Re: Comcast.....the final straw! [Re: Mag]
preds1
12 Point


Registered: 10/16/09
Posts: 6592
Loc: Sumner County

Offline
Had both. AT&T beats 'em across the board.
Wouldn't be much of a decision for me.

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#3244853 - 05/12/13 12:32 PM Re: Comcast.....the final straw! [Re: preds1]
W.Seay
14 Point


Registered: 01/17/06
Posts: 8467
Loc: Collierville,TN.

Offline
 Originally Posted By: preds1
Had both. AT&T beats 'em across the board.
Wouldn't be much of a decision for me.


No doubt, uverse is the best thing since sliced bread!!
_________________________
To one with faith, no explanation is necessary. To one without faith, no explanation is possible.

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#3244894 - 05/12/13 02:57 PM Re: Comcast.....the final straw! [Re: BlackBelt]
Redwing
10 Point


Registered: 11/15/04
Posts: 2650
Loc: Blount Co.

Offline
It doesn't matter who you go with, you will have to fight for either service or a reasonable rate. A lot of folks have just done away with cable and gone to Netfix.
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#3244923 - 05/12/13 04:32 PM Re: Comcast.....the final straw! [Re: Redwing]
Mag
8 Point


Registered: 11/12/07
Posts: 1999
Loc: Hendersonville

Offline
Technician just left. Had to replace the line from the pole. Tells me they've started outsourcing their dispatch side and guess what? It sucks.
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#3245064 - 05/12/13 08:24 PM Re: Comcast.....the final straw! [Re: Redwing]
fourwheeler431
14 Point


Registered: 09/05/06
Posts: 8565
Loc: Powell

Offline
 Originally Posted By: Redwing
It doesn't matter who you go with, you will have to fight for either service or a reasonable rate. A lot of folks have just done away with cable and gone to Netfix.

I'm dropping the tv part of mine,since I have Netflix,but I need to keep the internet for school,since all of my classes will be online.
_________________________
"I come in peace. I didn't bring artillery. But I'm pleading with you with tears in my eyes. If you $!&@ with me. I'll kill you all!"
Marine General James Mattis to Iraqi tribal leaders.

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