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#3119493 - 01/11/13 05:22 PM Re: Leupold Sorry Customer Service [Re: scn]
stik
"Popcorn"
18 Point


Registered: 03/12/99
Posts: 21350
Loc: lenoir city,tn

Offline
 Originally Posted By: scn


Leupold has given me fantastic custormer service.


^that
i had the same problem with nikon but they wanted me to pay for the replacement.
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#3131625 - 01/20/13 09:54 AM Re: Leupold Sorry Customer Service [Re: stik]
Mike Belt
TnDeer Old Timer
16 Point


Registered: 03/26/99
Posts: 18547
Loc: Lakeland, Tn.

Offline
They couldn't be that pricey. Call back and order a couple. Surely they'll sell parts. I always keep a couple spares during the season because I'll generally lose one and that way I have an immediate fix.
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#3209157 - 03/31/13 05:54 AM Re: Leupold Sorry Customer Service [Re: Mike Belt]
Tar12
4 Point


Registered: 10/25/12
Posts: 358
Loc: USA Indiana

Offline
Did you ask why they could not just sell you the cap? If no answer is forth coming then ask to speak to his supervisor.My experience has always been stellar customer service! I needed a new dial for a scope.The rep. explained how to replace it and I had it in 2 days.They have always been pleaseant and helpful.You may have got a hold of someone having a bad hair day.
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#3209173 - 03/31/13 06:52 AM Re: Leupold Sorry Customer Service [Re: Tar12]
Frank G
8 Point


Registered: 12/20/12
Posts: 1409
Loc: Hardin Co, TN Pickwick Lake

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I’m surprised to read you had a problem with Leupold. Suggest you call back and speak to the supervisor of the service department. I have had a couple of “minor” items over the past couple of years; no question about the service provided …… one of the best. Leupold service did a follow up call to be sure if parts were received. With the top of the line service reputation the Leupold folks have they would welcome a call if someone or department acted less then professional.
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#3211953 - 04/02/13 10:34 PM Re: Leupold Sorry Customer Service [Re: Frank G]
fredfred
8 Point


Registered: 06/24/12
Posts: 1922
Loc: crossville, tn

Offline
Hey don't feel to bad my Steiner eye pieces cost $75 a piece! I just do without them LOL
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#3220016 - 04/11/13 11:48 PM Re: Leupold Sorry Customer Service [Re: scn]
rrhoghead
6 Point


Registered: 11/25/08
Posts: 984
Loc: Shelby Co.Tn.

Offline
good luck
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#3233391 - 04/27/13 08:07 PM Re: Leupold Sorry Customer Service [Re: BagOGuts]
Boone 58
16 Point


Registered: 06/23/04
Posts: 15155
Loc: Food Plot

Offline
 Originally Posted By: BagOGuts
Ok, if you look on the net, Leupold is second to none. I have a suck situation. My cap fell off my binoculars...the eye relief cap. I called Leupold. They will replace it free, but you have to send it in. I told them I would buy it...I don't want to send my binocs in. The jerk refused...would not even let me buy the cap. All the dude would do is pop it on the binoculars. That really pissed me off. The dude is Charlie Sunderland and I promised him a lousy blog. Leupold will probably go down hill like the rest of the companies. Grrrrrrr.


I have had the best of service with them. I was hunting a few years back on opening day of the rifle season and my leupold 3x9x40 var X II. fogged.....i panicked and on Monday morning sent it next day to their plant in Oregon i believe.....with desperate note of "the rut is about to pop i need it back asap please!!!! Well i figured it got there on tues as scheduled and repaired because on friday the day after thanksgiving...just 5 days after mailing i received it back completely repaired!!!! That is A+++++++++++ service my friend!!! Sorry you werent happy with his offer. you are like many customers today, you want it repaired, but your way. Warranties dont work that way and with all due respect you refused the only thing they asked of you to do. Why?......i agree with you in reason....however he asked you to send it in and you refused a reasonable request. Read your warranty, it never said you would not have to do someting to get something reasonable in return. i dont see his request as unreasonable. just my opinion and i am not trying to be harsh. but i think it was a reasonable request. \:\)
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