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#3190608 - 03/12/13 09:46 AM Shout out to Burris Customer Service
Good ol' Boys "Team Grizzly"
12 Point

Registered: 10/24/07
Posts: 5461
Loc: Wilson County, TN

so i got my FastFire3 in the mail on friday and went to mount it but the threads in the base were stripped so the screws would just free float.

I was PISSED at that point, called burris first thing monday morning expecting to have to send it all back and what not but the guy said i will over night you another base and screws today! no questions asked.

Man its a pleasure to deal with a company that still cares about their customers and stand 100% behind what they sell!

John 3:16

#3190617 - 03/12/13 10:01 AM Re: Shout out to Burris Customer Service [Re: REN]
Grizzly Johnson Moderator
Team Grizzly
16 Point

Registered: 10/07/08
Posts: 15791
Loc: Tennessee

That is good to hear..... Their registered rep on OG is a stand up person as well... helped me out in the past.
But if thou do that which is evil, be afraid; for he beareth not the sword in vain: for he is the minister of God, a revenger to execute wrath upon him that doeth evil.

#3190665 - 03/12/13 10:49 AM Re: Shout out to Burris Customer Service [Re: Grizzly Johnson]
Andy S.
TnDeer Old Timer
14 Point

Registered: 07/26/99
Posts: 8090
Loc: Atoka, TN

You cannot argue with that, glad to hear they took care of you.
Andy S.

If I had saved all the money I spent on hunting, I'd spend it on hunting.

#3190680 - 03/12/13 11:14 AM Re: Shout out to Burris Customer Service [Re: Andy S.]
8 Point

Registered: 09/29/08
Posts: 1947
Loc: Clarksville

I had a pair of landmarks that the eye piece broke after a few months. They sent me a brand new pair. Great customer service.
#3190819 - 03/12/13 02:14 PM Re: Shout out to Burris Customer Service [Re: @fulldraw]
8 Point

Registered: 02/15/09
Posts: 1027
Loc: Nashville, TN & Oxford, MS

good to know
#3191189 - 03/12/13 09:32 PM Re: Shout out to Burris Customer Service [Re: drrxnupe]
8 Point

Registered: 12/31/09
Posts: 2396
Loc: Knoxville, TN

They are fantastic, when I got mine last year the mount wouldn't work right with the pistol grip SBEII so they had me talk to one of their techs who walked me through the process to make it work.

This year I lost the dust cover, and called them expecting to have to buy them for some absurd amount and they sent me 6 for free.

Great service so far.

#3191202 - 03/12/13 09:47 PM Re: Shout out to Burris Customer Service [Re: Setterman]
16 Point

Registered: 07/20/05
Posts: 19786
Loc: Rutherford / Wilson County Lin...

One day I plan to put one on my 835. Good to know they back their products.
If it ain't broke, don't fix it.

#3191355 - 03/13/13 06:44 AM Re: Shout out to Burris Customer Service [Re: Gravey]
4 Point

Registered: 12/29/10
Posts: 311
Loc: Port Royal, TN

I busted the glass in my FF and they sent me a brand new one, no questions asked.
VooDoo Mafia

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