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#3190608 - 03/12/13 09:46 AM Shout out to Burris Customer Service
Good ol' Boys "Team Grizzly"
12 Point

Registered: 10/24/07
Posts: 5039
Loc: Wilson County, TN

so i got my FastFire3 in the mail on friday and went to mount it but the threads in the base were stripped so the screws would just free float.

I was PISSED at that point, called burris first thing monday morning expecting to have to send it all back and what not but the guy said i will over night you another base and screws today! no questions asked.

Man its a pleasure to deal with a company that still cares about their customers and stand 100% behind what they sell!
VooDoo Mafia

John 3:16

#3190617 - 03/12/13 10:01 AM Re: Shout out to Burris Customer Service [Re: REN]
Grizzly Johnson Moderator
Turkey Forum Police
16 Point

Registered: 10/07/08
Posts: 14718
Loc: Tennessee

That is good to hear..... Their registered rep on OG is a stand up person as well... helped me out in the past.
VooDoo Mafia
Bustin' Heads Is Our Specialty

#3190665 - 03/12/13 10:49 AM Re: Shout out to Burris Customer Service [Re: Grizzly Johnson]
Andy S.
TnDeer Old Timer
14 Point

Registered: 07/26/99
Posts: 7615
Loc: Atoka, TN

You cannot argue with that, glad to hear they took care of you.
Andy S.

#3190680 - 03/12/13 11:14 AM Re: Shout out to Burris Customer Service [Re: Andy S.]
8 Point

Registered: 09/29/08
Posts: 1789
Loc: Clarksville

I had a pair of landmarks that the eye piece broke after a few months. They sent me a brand new pair. Great customer service.
<---<< VooDoo Mafia >>--->

#3190819 - 03/12/13 02:14 PM Re: Shout out to Burris Customer Service [Re: @fulldraw]
6 Point

Registered: 02/15/09
Posts: 856
Loc: Nashville, TN & Oxford, MS

good to know
#3191189 - 03/12/13 09:32 PM Re: Shout out to Burris Customer Service [Re: drrxnupe]
8 Point

Registered: 12/31/09
Posts: 2174
Loc: Knoxville, TN

They are fantastic, when I got mine last year the mount wouldn't work right with the pistol grip SBEII so they had me talk to one of their techs who walked me through the process to make it work.

This year I lost the dust cover, and called them expecting to have to buy them for some absurd amount and they sent me 6 for free.

Great service so far.

#3191202 - 03/12/13 09:47 PM Re: Shout out to Burris Customer Service [Re: Setterman]
16 Point

Registered: 07/20/05
Posts: 18381
Loc: Rutherford / Wilson County Lin...

One day I plan to put one on my 835. Good to know they back their products.
If it ain't broke, don't fix it.

#3191355 - 03/13/13 06:44 AM Re: Shout out to Burris Customer Service [Re: Gravey]
4 Point

Registered: 12/29/10
Posts: 298
Loc: Port Royal, TN

I busted the glass in my FF and they sent me a brand new one, no questions asked.
VooDoo Mafia

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