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#3190608 - 03/12/13 09:46 AM Shout out to Burris Customer Service
REN
Good ol' Boys "Team Grizzly"
12 Point


Registered: 10/24/07
Posts: 5211
Loc: Wilson County, TN

Offline
so i got my FastFire3 in the mail on friday and went to mount it but the threads in the base were stripped so the screws would just free float.

I was PISSED at that point, called burris first thing monday morning expecting to have to send it all back and what not but the guy said i will over night you another base and screws today! no questions asked.

Man its a pleasure to deal with a company that still cares about their customers and stand 100% behind what they sell!
_________________________
RollTide

John 3:16



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#3190617 - 03/12/13 10:01 AM Re: Shout out to Burris Customer Service [Re: REN]
Grizzly Johnson Moderator
Team Grizzly
16 Point


Registered: 10/07/08
Posts: 15032
Loc: Tennessee

Offline
That is good to hear..... Their registered rep on OG is a stand up person as well... helped me out in the past.
_________________________
Criminals thrive on the indulgence of society's understanding.

Your compassion is a weakness your enemies will not share.

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#3190665 - 03/12/13 10:49 AM Re: Shout out to Burris Customer Service [Re: Grizzly Johnson]
Andy S.
TnDeer Old Timer
14 Point


Registered: 07/26/99
Posts: 7836
Loc: Atoka, TN

Offline
You cannot argue with that, glad to hear they took care of you.
_________________________
Andy S.

If I had saved all the money I spent on hunting, I'd spend it on hunting.

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#3190680 - 03/12/13 11:14 AM Re: Shout out to Burris Customer Service [Re: Andy S.]
@fulldraw
8 Point


Registered: 09/29/08
Posts: 1801
Loc: Clarksville

Offline
I had a pair of landmarks that the eye piece broke after a few months. They sent me a brand new pair. Great customer service.
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#3190819 - 03/12/13 02:14 PM Re: Shout out to Burris Customer Service [Re: @fulldraw]
drrxnupe
6 Point


Registered: 02/15/09
Posts: 919
Loc: Nashville, TN & Oxford, MS

Offline
good to know
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#3191189 - 03/12/13 09:32 PM Re: Shout out to Burris Customer Service [Re: drrxnupe]
Setterman
8 Point


Registered: 12/31/09
Posts: 2342
Loc: Knoxville, TN

Offline
They are fantastic, when I got mine last year the mount wouldn't work right with the pistol grip SBEII so they had me talk to one of their techs who walked me through the process to make it work.

This year I lost the dust cover, and called them expecting to have to buy them for some absurd amount and they sent me 6 for free.

Great service so far.

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#3191202 - 03/12/13 09:47 PM Re: Shout out to Burris Customer Service [Re: Setterman]
Gravey
16 Point


Registered: 07/20/05
Posts: 18810
Loc: Rutherford / Wilson County Lin...

Offline
One day I plan to put one on my 835. Good to know they back their products.
_________________________
If it ain't broke, don't fix it.

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#3191355 - 03/13/13 06:44 AM Re: Shout out to Burris Customer Service [Re: Gravey]
whiskey
4 Point


Registered: 12/29/10
Posts: 310
Loc: Port Royal, TN

Offline
I busted the glass in my FF and they sent me a brand new one, no questions asked.
_________________________
VooDoo Mafia

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