#3190608 - 03/12/13 09:46 AM
Shout out to Burris Customer Service
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REN
Good ol' Boys "Team Grizzly"
10 Point
Registered: 10/24/07
Posts: 3828
Loc: Wilson County, TN
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so i got my FastFire3 in the mail on friday and went to mount it but the threads in the base were stripped so the screws would just free float.
I was PISSED at that point, called burris first thing monday morning expecting to have to send it all back and what not but the guy said i will over night you another base and screws today! no questions asked.
Man its a pleasure to deal with a company that still cares about their customers and stand 100% behind what they sell!
_________________________
VooDoo Mafia
John 3:16
Psalms 42:1
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#3190617 - 03/12/13 10:01 AM
Re: Shout out to Burris Customer Service
[Re: REN]
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Grizzly Johnson
Good ol' Boys "Team Grizzly"
16 Point
Registered: 10/07/08
Posts: 12900
Loc: Mid. TN
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That is good to hear..... Their registered rep on OG is a stand up person as well... helped me out in the past.
_________________________
Criminals thrive on the indulgence of society's understanding.
Your compassion is a weakness your enemies will not share.
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#3190665 - 03/12/13 10:49 AM
Re: Shout out to Burris Customer Service
[Re: Grizzly Johnson]
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Andy S.
TnDeer Old Timer
12 Point
Registered: 07/26/99
Posts: 7290
Loc: Atoka, TN
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You cannot argue with that, glad to hear they took care of you.
_________________________
Andy S.
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#3190680 - 03/12/13 11:14 AM
Re: Shout out to Burris Customer Service
[Re: Andy S.]
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@fulldraw
8 Point
Registered: 09/29/08
Posts: 1176
Loc: Clarksville
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I had a pair of landmarks that the eye piece broke after a few months. They sent me a brand new pair. Great customer service.
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#3190819 - 03/12/13 02:14 PM
Re: Shout out to Burris Customer Service
[Re: @fulldraw]
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drrxnupe
6 Point
Registered: 02/15/09
Posts: 520
Loc: Nash Vegas
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good to know
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#3191189 - 03/12/13 09:32 PM
Re: Shout out to Burris Customer Service
[Re: drrxnupe]
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Setterman
8 Point
Registered: 12/31/09
Posts: 1783
Loc: Knoxville, TN
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They are fantastic, when I got mine last year the mount wouldn't work right with the pistol grip SBEII so they had me talk to one of their techs who walked me through the process to make it work.
This year I lost the dust cover, and called them expecting to have to buy them for some absurd amount and they sent me 6 for free.
Great service so far.
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#3191202 - 03/12/13 09:47 PM
Re: Shout out to Burris Customer Service
[Re: Setterman]
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Gravey
16 Point
Registered: 07/20/05
Posts: 16186
Loc: Rutherford / Wilson County Lin...
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One day I plan to put one on my 835. Good to know they back their products.
_________________________
If it ain't broke, don't fix it.
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#3191355 - 03/13/13 06:44 AM
Re: Shout out to Burris Customer Service
[Re: Gravey]
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whiskey
4 Point
Registered: 12/29/10
Posts: 231
Loc: Clarksville, TN
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I busted the glass in my FF and they sent me a brand new one, no questions asked.
_________________________
VooDoo Mafia
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