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#3077514 - 12/13/12 01:35 PM Leupold Sorry Customer Service

Registered: 10/15/08
Posts: 2
Loc: Franklin, TN

Ok, if you look on the net, Leupold is second to none. I have a suck situation. My cap fell off my binoculars...the eye relief cap. I called Leupold. They will replace it free, but you have to send it in. I told them I would buy it...I don't want to send my binocs in. The jerk refused...would not even let me buy the cap. All the dude would do is pop it on the binoculars. That really pissed me off. The dude is Charlie Sunderland and I promised him a lousy blog. Leupold will probably go down hill like the rest of the companies. Grrrrrrr.
#3077643 - 12/13/12 03:11 PM Re: Leupold Sorry Customer Service [Re: BagOGuts]
4 Point

Registered: 08/17/12
Posts: 400
Loc: Tennesssee, US

hate to hear that... most all of my optic prodcuts are leupold
#3077864 - 12/13/12 05:54 PM Re: Leupold Sorry Customer Service [Re: BirdDog123]
8 Point

Registered: 09/20/10
Posts: 1696
Loc: Tn, Tipton

Sounds like they want to make sure you are missing one. That must be a common problem, same thing happened to me on my Burris binos.
Semper Fi

#3077880 - 12/13/12 06:02 PM Re: Leupold Sorry Customer Service [Re: 280longshot]
Wes Parrish
16 Point

Registered: 06/12/02
Posts: 19470
Loc: Knoxville-Dover-Union City, TN

Looks like they could still let you buy more, regardless.
#3077881 - 12/13/12 06:03 PM Re: Leupold Sorry Customer Service [Re: Wes Parrish]
RUGER Administrator
Bambi Killa

Registered: 11/19/99
Posts: 4106600
Loc: TN

Call back and ask to speak to a supervisor.
Youth is wasted on the young.

#3080043 - 12/14/12 10:04 PM Re: Leupold Sorry Customer Service [Re: RUGER]
10 Point

Registered: 08/21/12
Posts: 3542
Loc: maury county tn

They have an outstanding customer service. And that is there policy about warranty, but i am sure if you get someone reasonable on the phone they will get you set up. Id call again.

#3080775 - 12/15/12 03:58 PM Re: Leupold Sorry Customer Service [Re: deerhunter10]
6 Point

Registered: 07/02/08
Posts: 839
Loc: SW VA

I had a redfield rangerfinder. Wouldn't range dark objects in the middle of the day. It was over a year old. Called them and they said no problem send it in. A lil over a week later a new one showed up at my door. Same problem. Called them again. Again sent it in. Get a call a couple days ago and they are sending me a new Leupold RX600i. I consider that good service!!
Call back and speak with someone else.
They'll make it right.

#3081002 - 12/15/12 06:52 PM Re: Leupold Sorry Customer Service [Re: Tn_Va_Hunter]
6 Point

Registered: 11/28/11
Posts: 793
Loc: gibson

I know sometimes a manufacturer will want a product sent back for a few reasons. A couple I can think of would be to refit a redesigned eye piece, or to see why it failed in the first place.
Skin that one, pilgrim, and I'll get you another!

#3107460 - 01/03/13 11:03 AM Re: Leupold Sorry Customer Service [Re: randy]
10 Point

Registered: 01/13/06
Posts: 3841
Loc: just a hair or two north of th...

Brunton ain't that way. I have a pair of their epoch series binocs and I called them and told them my son dropped my set and now I was seeing double. They mailed a new pair out and said send in broke pair with return label and box new pair came in...then I broke one lens covers and the others kept popping off so I called and told them I was having trouble. they sent me a new set of flip up covers and a soft cover they sell to try out....turned out the first set was missing a little bump on the ring that snaps them in. I called and told them I didn't need the soft cover and they told me to just keep it anyhow, just incase....

With that said. Leupold has always been good to me on my scopes.

#3108317 - 01/03/13 08:39 PM Re: Leupold Sorry Customer Service [Re: JA1234]
16 Point

Registered: 02/05/03
Posts: 10449
Loc: Brentwood, TN US

Sound to me like they have been burned by people requesting "spares".

Leupold has given me fantastic custormer service.
Life is too short to fish with a dead cricket.

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