#3077514 - 12/13/12 01:35 PM
Leupold Sorry Customer Service
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BagOGuts
Button
Registered: 10/15/08
Posts: 2
Loc: Franklin, TN
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Ok, if you look on the net, Leupold is second to none. I have a suck situation. My cap fell off my binoculars...the eye relief cap. I called Leupold. They will replace it free, but you have to send it in. I told them I would buy it...I don't want to send my binocs in. The jerk refused...would not even let me buy the cap. All the dude would do is pop it on the binoculars. That really pissed me off. The dude is Charlie Sunderland and I promised him a lousy blog. Leupold will probably go down hill like the rest of the companies. Grrrrrrr.
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#3077643 - 12/13/12 03:11 PM
Re: Leupold Sorry Customer Service
[Re: BagOGuts]
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BirdDog123
4 Point
Registered: 08/17/12
Posts: 307
Loc: Tennesssee, US
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hate to hear that... most all of my optic prodcuts are leupold
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#3077864 - 12/13/12 05:54 PM
Re: Leupold Sorry Customer Service
[Re: BirdDog123]
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280longshot
4 Point
Registered: 09/20/10
Posts: 429
Loc: Tn, Tipton
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Sounds like they want to make sure you are missing one. That must be a common problem, same thing happened to me on my Burris binos.
_________________________
Semper Fi
HMM-161
HMM-364
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#3077880 - 12/13/12 06:02 PM
Re: Leupold Sorry Customer Service
[Re: 280longshot]
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Wes Parrish
16 Point
Registered: 06/12/02
Posts: 17068
Loc: Knoxville-Dover-Union City, TN
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Looks like they could still let you buy more, regardless.
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#3077881 - 12/13/12 06:03 PM
Re: Leupold Sorry Customer Service
[Re: Wes Parrish]
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RUGER
Arachnophobic
Non-Typical
Registered: 11/19/99
Posts: 4097829
Loc: TN
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Call back and ask to speak to a supervisor.
_________________________
Youth is wasted on the young.
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#3080043 - 12/14/12 10:04 PM
Re: Leupold Sorry Customer Service
[Re: RUGER]
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deerhunter10
8 Point
Registered: 08/21/12
Posts: 1124
Loc: maury county tn
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They have an outstanding customer service. And that is there policy about warranty, but i am sure if you get someone reasonable on the phone they will get you set up. Id call again.
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#3080775 - 12/15/12 03:58 PM
Re: Leupold Sorry Customer Service
[Re: deerhunter10]
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Tn_Va_Hunter
4 Point
Registered: 07/02/08
Posts: 491
Loc: SW VA
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I had a redfield rangerfinder. Wouldn't range dark objects in the middle of the day. It was over a year old. Called them and they said no problem send it in. A lil over a week later a new one showed up at my door. Same problem. Called them again. Again sent it in. Get a call a couple days ago and they are sending me a new Leupold RX600i. I consider that good service!!
Call back and speak with someone else.
They'll make it right.
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#3081002 - 12/15/12 06:52 PM
Re: Leupold Sorry Customer Service
[Re: Tn_Va_Hunter]
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randy
4 Point
Registered: 11/28/11
Posts: 460
Loc: gibson
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I know sometimes a manufacturer will want a product sent back for a few reasons. A couple I can think of would be to refit a redesigned eye piece, or to see why it failed in the first place.
_________________________
Skin that one, pilgrim, and I'll get you another!
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#3107460 - 01/03/13 11:03 AM
Re: Leupold Sorry Customer Service
[Re: randy]
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JA1234
10 Point
Registered: 01/13/06
Posts: 3841
Loc: just a hair or two north of th...
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Brunton ain't that way. I have a pair of their epoch series binocs and I called them and told them my son dropped my set and now I was seeing double. They mailed a new pair out and said send in broke pair with return label and box new pair came in...then I broke one lens covers and the others kept popping off so I called and told them I was having trouble. they sent me a new set of flip up covers and a soft cover they sell to try out....turned out the first set was missing a little bump on the ring that snaps them in. I called and told them I didn't need the soft cover and they told me to just keep it anyhow, just incase....
With that said. Leupold has always been good to me on my scopes.
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#3108317 - 01/03/13 08:39 PM
Re: Leupold Sorry Customer Service
[Re: JA1234]
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scn
12 Point
Registered: 02/05/03
Posts: 7088
Loc: Brentwood, TN US
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Sound to me like they have been burned by people requesting "spares".
Leupold has given me fantastic custormer service.
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