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Tennessee Hunting Forums
Deer Hunt'n Gear
Leupold Sorry Customer Service
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<blockquote data-quote="Boone 58" data-source="post: 3233391" data-attributes="member: 2257"><p>I have had the best of service with them. I was hunting a few years back on opening day of the rifle season and my leupold 3x9x40 var X II. fogged.....i panicked and on Monday morning sent it next day to their plant in Oregon i believe.....with desperate note of "the rut is about to pop i need it back asap please!!!! Well i figured it got there on tues as scheduled and repaired because on friday the day after thanksgiving...just 5 days after mailing i received it back completely repaired!!!! That is A+++++++++++ service my friend!!! Sorry you werent happy with his offer. you are like many customers today, you want it repaired, but your way. Warranties dont work that way and with all due respect you refused the only thing they asked of you to do. Why?......i agree with you in reason....however he asked you to send it in and you refused a reasonable request. Read your warranty, it never said you would not have to do someting to get something reasonable in return. i dont see his request as unreasonable. just my opinion and i am not trying to be harsh. but i think it was a reasonable request. <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p></blockquote><p></p>
[QUOTE="Boone 58, post: 3233391, member: 2257"] I have had the best of service with them. I was hunting a few years back on opening day of the rifle season and my leupold 3x9x40 var X II. fogged.....i panicked and on Monday morning sent it next day to their plant in Oregon i believe.....with desperate note of "the rut is about to pop i need it back asap please!!!! Well i figured it got there on tues as scheduled and repaired because on friday the day after thanksgiving...just 5 days after mailing i received it back completely repaired!!!! That is A+++++++++++ service my friend!!! Sorry you werent happy with his offer. you are like many customers today, you want it repaired, but your way. Warranties dont work that way and with all due respect you refused the only thing they asked of you to do. Why?......i agree with you in reason....however he asked you to send it in and you refused a reasonable request. Read your warranty, it never said you would not have to do someting to get something reasonable in return. i dont see his request as unreasonable. just my opinion and i am not trying to be harsh. but i think it was a reasonable request. :) [/QUOTE]
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Leupold Sorry Customer Service
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