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I love doctors

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I love doctors

Postby RUGER » Thu Jun 14, 2018 7:51 am

This is straight up comical.
The foot "doctor" we have been seeing for my wife apparently bought the practice of the doctor we THOUGHT we were going to see back in October.
He has a practice in Dyersburg & Union City and we have bounced back and forth between those two offices several times.
Richie brace should be delivered in 2 to 6 weeks.
We are approaching 5 months. :rotf:

We have seen a total of 3 doctors (including the owner who has practices in Memphis, Covington and somewhere else that I don't remember)

He has hired another doctor to run the Dyersburg & Union City offices so now the main guy is doing the other 3.
We have to drive to Covington today to get the brace.
She called yesterday to verify that the brace was there, the doctor has seen it and it is right this time. (It has come in 3 times already and nowhere near the right size even though they made a mold of her foot before ordering it)
They couldn't tell her because they were in Memphis yesterday.
Call back in the morning.
Our appointment is at 10 this morning in Covington and my wife said we would have to leave here by 8 to get there (after the nurse said try to get here early since they have scheduled a bunch of appointments from Union City to Covington today) and the nurse says call at 7 to verify. :rotf:

She called a little after 7. The brace arrived yesterday but the doctor just got there and he would look at it and the nurse would call us back.
Now it is 10 till 8 and we haven't heard a word.

No clue if we will get it today or not but I assure you 100% of one thing, we will be going elsewhere if we don't.
I don't know how ANY doctor can stay in business running a circus side show like this one is.
Absolutely ridiculous. I just gotta shake my head.
All this time I have said screw them they ain't the only foot doctor around but she kept saying she hated to start all over from the beginning with someone else but it is definitely time to fish or cut bait.

Amazing.
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Re: I love doctors

Postby Snowwolfe » Thu Jun 14, 2018 7:53 am

Good for you, don’t tolerate that crap. When I have a doc appt if they don’t see me within 20 minutes of my appt time OR come out and explain why there is a delay I walk out.
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Re: I love doctors

Postby rem270 » Thu Jun 14, 2018 7:54 am

Y'all have definitely been through the ringer with that DR. I hope she gets to get her brace today!
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Re: I love doctors

Postby Dbllunger » Thu Jun 14, 2018 8:13 am

Sounds like they are more concerned with a big practice rather than a good practice. I would find someone else. A practice with one doctor that owns their own practice and spends all their time there.

I know a lot of dentist that do the same. For some reason they think bigger is better. It isn't. They wind up having to work 75% harder to make 15% more. It makes no sense to me. Or they sell out to a big corporation and become an employee. They see it as a bonus because they no longer have to handle the "business" side of the practice. Then they realize they have to ask permission for vacation days and can't cut out a little early to hunt or fish. And they can't fire that one crappy employee.

Good luck and hope it works out for your wife.
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Re: I love doctors

Postby Jon54 » Thu Jun 14, 2018 8:23 am

Call Dr Ben Grear at Campbell’s Clinic in Memphis. Foot/ankle specialist
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Re: I love doctors

Postby Kimber45 » Thu Jun 14, 2018 9:41 am

Hope it works out today!
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Re: I love doctors

Postby cbhunter » Thu Jun 14, 2018 10:00 am

Man I hate to keep hearing how this has unfolded over time. Hopefully y’all are good to go after today


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Re: I love doctors

Postby KENBOB10 » Thu Jun 14, 2018 10:29 am

You've been way more tolerant than I would have been. Proud of you for that.
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Re: I love doctors

Postby RUGER » Thu Jun 14, 2018 11:15 am

Well so far the girls here have asked me to sit down and for my wife her copay.
Both received the same response. Soon as we see the doctor and the brace fits.
Still waiting for the doctor to see us.
I seriously feel like I am at a doctor's office behind a brothel in Mexico.
They got till 11:45 and we outta here.


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Re: I love doctors

Postby 7mm08 » Thu Jun 14, 2018 6:28 pm

Jon54 wrote:Call Dr Ben Grear at Campbell’s Clinic in Memphis. Foot/ankle specialist



This

Ruger. It sounds like you are dealing with a Podiatrist?
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Re: I love doctors

Postby Kimber45 » Thu Jun 14, 2018 7:11 pm

In suspense here old man! Did she get a boot? Did you smack anybody?? What happened?
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Re: I love doctors

Postby RUGER » Thu Jun 14, 2018 8:08 pm

7mm08 wrote:
Jon54 wrote:Call Dr Ben Grear at Campbell’s Clinic in Memphis. Foot/ankle specialist



This

Ruger. It sounds like you are dealing with a Podiatrist?
Yep

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Re: I love doctors

Postby Jon54 » Thu Jun 14, 2018 10:23 pm

Ben Grear grew up with my son and, I’m told, is more than excellent in foot and ankle care. If you call him, tell him Jon Scobey recommended you. I’m extremely sorry your wife is having these difficulties. Memphis is blessed to have an ortho clinic of the caliber of Campbell’s. If I can help, please let me know.
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Re: I love doctors

Postby RUGER » Fri Jun 15, 2018 5:16 am

Kimber45 wrote:In suspense here old man! Did she get a boot? Did you smack anybody?? What happened?


Yep we got the brace and it does help alot.
I didn't smack anyone but I made sure the doctor knew I was pissed.

On the ride home we discussed the events of the last 4 1/4 months and the bits & pieces of conversations we have had with everyone involved and we came up with a solution as to what really happened.
Every single bit of information and evidence basically says to us that:

The female dog at the Union City office never sent the very first brace we received (they sent us the wrong one) back to the lab to be re-done.
She then lied about the "new" ones coming in twice.
No new ones ever came in.

The clues that made us realize what happened was the nurse said she talked to the owner of the company who makes the brace and asked when did they start sending the molds back with the braces (they don't)
We asked the doctor, so this is the 4th brace, right? No, the first was a mix up and that's why I had you re-molded. In his knowledge there was only one mistake with the brace then it just took forever to get the second one in. I could just TELL he had no clue we had been told it came in wrong a total of 3 times.
This also explains why my wife had to tell the female dog in Union City to speak up when she called every few weeks. She didn't want the nurse to hear the line of BS she was feeding my wife.

I still fault the doctor because if you have so much going on you can't keep track of your patients, well you got too much going on.

Funny part was when they asked for a copay and then told us our balance was due before we could leave. :rotf: :rotf: :rotf:

Brace seems to help alot so in the end that is all that matters.
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Re: I love doctors

Postby cbhunter » Fri Jun 15, 2018 7:48 am

Glad she got her brace!


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Re: I love doctors

Postby Kimber45 » Fri Jun 15, 2018 8:48 am

I’m glad it’s helping for sure.

Sounds like an employee who needs to be gone handled that deal.
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