I know a few on here have bought the Mossy Oak Super Elite 2 vest and had issues. I've had issues with the zippers and poor over all quality. I got a email from MO saying they are wanting to fix the issues. So if any of you have one and have had problems, look at the email I got from them and send in a request to get yours fixed also. Took about a week from time I sent the email to get the RMA form back from MO. Great to see them standing behind their products!!
May 24, 2017
Dear Jason,
We're very grateful for the support given to us by you and the hunting community over the last 31 years and we want to say, "Thank you for being part of our family." In those 31 years, we've prided ourselves on producing quality patterns, clothing, gears, and content - to us, caring for our hunting family is as important as caring for our environment and passing on the legacy of hunting to a new generation of hunters.
Part of our commitment to you and our broader family is the care with which we approach quality assurance; we want our high standards to always be reflected in the goods that we produce and sell. Unfortunately, despite our best efforts, we have become aware that one of our products has not lived up to this commitment.
Jason,
I'm sending you this email because you purchased a turkey vest that has not met our high quality standards. I would like to sincerely apologize for any inconvenience you may have experienced and assure you that we will do our best to rectify the situation. If you have experienced a quality issue with your vest, please contact us at [email protected] to obtain a return authorization so that you can - at our expense - return the vest to us within the next 60 days for repair and reconditioning. Please identify the problem that you want us to correct. We will then return the vest back to you, again at our expense.
We are committed to providing you and all our loyal consumers in the hunting community with the best experience possible and if, as in this case, we discover that we have fallen short, we are anxious to make things right. That is why, in addition to reconditioning your vest, we are including a one-time coupon that you can use at our online store for an additional discount of 10% on your next purchase.
Thank you, once again, for being a Mossy Oak customer.
Sincerely,
Bradley
Ecommerce Manager
Christy
Fulfillment Manager
May 24, 2017
Dear Jason,
We're very grateful for the support given to us by you and the hunting community over the last 31 years and we want to say, "Thank you for being part of our family." In those 31 years, we've prided ourselves on producing quality patterns, clothing, gears, and content - to us, caring for our hunting family is as important as caring for our environment and passing on the legacy of hunting to a new generation of hunters.
Part of our commitment to you and our broader family is the care with which we approach quality assurance; we want our high standards to always be reflected in the goods that we produce and sell. Unfortunately, despite our best efforts, we have become aware that one of our products has not lived up to this commitment.
Jason,
I'm sending you this email because you purchased a turkey vest that has not met our high quality standards. I would like to sincerely apologize for any inconvenience you may have experienced and assure you that we will do our best to rectify the situation. If you have experienced a quality issue with your vest, please contact us at [email protected] to obtain a return authorization so that you can - at our expense - return the vest to us within the next 60 days for repair and reconditioning. Please identify the problem that you want us to correct. We will then return the vest back to you, again at our expense.
We are committed to providing you and all our loyal consumers in the hunting community with the best experience possible and if, as in this case, we discover that we have fallen short, we are anxious to make things right. That is why, in addition to reconditioning your vest, we are including a one-time coupon that you can use at our online store for an additional discount of 10% on your next purchase.
Thank you, once again, for being a Mossy Oak customer.
Sincerely,
Bradley
Ecommerce Manager
Christy
Fulfillment Manager
